Neon Dynamics Pty Ltd (ABN 79 677 066 625) (we, us or our) understands that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or collected by us, when interacting with you.
The information we collect
Personal information is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.
The types of personal information we may collect about you include:
- Identity Data including your name and age.
- Contact Data including your telephone number, address and email.
- Financial Data including bank account and payment card details (through our third-party payment processor, who stores such information and we do not have access to that information).
- Transaction Data including details about payments to you from us and from you to us and other details of products and services you have purchased from us or we have purchased from you.
- Technical and Usage Data when you access any of our websites or platforms, IP address, login data, browser session and geo-location data, page-view and session statistics, device and network information, acquisition sources, search queries and browsing behaviour, and communications with our website.
- Profile Data including your username and password for Netframe, purchases or orders, content you post, send, receive or share through our platform, social media interactions, and support requests.
- Interaction Data including information you provide when participating in surveys, contests, promotions, activities or events.
- Marketing and Communications Data including your preferences for receiving marketing from us and our third parties.
- Professional Data where you are a worker of ours or applying for a role with us, professional history, previous positions, and qualifications.
Sensitive information is a sub-set of personal information given a higher level of protection. We may collect sensitive information in specific situations such as reviewing a CV.
How we collect personal information
We collect personal information in a variety of ways, including:
- when you provide it directly to us, face-to-face, over the phone, over email, or online;
- when you complete a form, such as registering for events or newsletters, or responding to surveys;
- when you use any website we operate (including from analytics, cookie, or marketing providers);
- from third parties;
- from publicly available sources.
Why we collect, hold, use and disclose personal information
We collect, hold, use and disclose your personal information for the following purposes:
- to enable you to access and use our software, including to provide you with a login;
- to work or do business with you or provide our services to you;
- to contact and communicate with you about our business, including in response to support requests or other enquiries;
- for internal record keeping, administrative, invoicing and billing purposes;
- for analytics, market research and business development;
- for advertising and marketing, promotional information about our events, experiences, and material we consider may be of interest to you;
- to run promotions, competitions, and offer additional benefits;
- if you have applied for employment with us, to consider your application;
- to comply with our legal obligations.
Disclosures to third parties
We may disclose personal information (excluding sensitive information) to:
- our employees, contractors, and related entities;
- IT service providers, data storage, web-hosting, and server providers;
- marketing or advertising providers;
- professional advisors, bankers, auditors, insurers and insurance brokers;
- payment systems operators or processors;
- our existing or potential agents or business partners;
- prospective purchasers or acquirers (if we merge or sell assets);
- courts, tribunals, regulatory authorities, and law enforcement officers as required by law;
- analytics providers and cookies.
We will only disclose sensitive information with your consent or where permitted by law.
Overseas disclosure
We store your personal information in Australia. Where we disclose your personal information to third parties, those third parties may store, transfer, or access personal information outside of Australia. We will only disclose your personal information overseas in accordance with the Australian Privacy Principles.
Your rights
- Your choice: If you provide personal information to us, you understand we will collect, hold, use and disclose it in accordance with this Privacy Policy.
- Restrict and unsubscribe: Contact us using the details below or use the opt-out facilities in our communications.
- Access: You may request access to the personal information that we hold about you. An administrative fee may apply.
- Correction: If you believe any information we hold about you is inaccurate, please contact us. We will take reasonable steps to correct it.
- Complaints: Contact us with full details and we will investigate and respond in writing. If unsatisfied, you may contact the Office of the Australian Information Commissioner.
Storage and security
We are committed to ensuring that the personal information we collect is secure. We have put in place suitable physical, electronic, and managerial procedures to safeguard and secure personal information.
While we are committed to security, we cannot guarantee the security of any information transmitted over the Internet. The transmission and exchange of information is carried out at your own risk.
Cookies
We may use cookies on our website. Cookies are text files placed in your browser to store preferences. They do not, by themselves, identify you, but they recognise you when you return and allow third parties to display our advertisements on social media and online media as part of retargeting campaigns. You can block cookies via your browser settings, but doing so may prevent parts of our site from working.
Links to other websites
Our website may contain links to other websites. We do not control those sites and are not responsible for their privacy practices.
Amendments
We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended version on our website. We recommend checking our website regularly.
For any questions or notices, contact us at: legal@neondynamics.com.au